A glimpse of my work.
Where fashion and healthcare intersect: designing for complex customer service in eyewear.
This large-scale mandate involved mapping the entirety of our client’s customer experience to identify opportunities for improvement. This led us to redesign a key employee tool: the POS app.
Digitalizing analogue processes for university employees.
We worked with the team responsible for delivering services to multiple university departments to create a foundation for a digital platform that would make it easier to perform administrative tasks.
Coffee discovery for the specialty lover.
A personal project turned startup, I helped build the MVP of this mobile app (and corresponding data entry platform) aimed at specialty coffee drinkers.
Researching the experience of social involvement.
This research mandate delved into the experience of being a proud volunteer member of a community with a mission.
Mini Showcase: Digital Memorial Experience
This client wanted to make their hosted memorial pages both more reflective of their customers’ unique life stories and easier to manage for families and friends of the departed.