Designing with respect for all beings.

Welcome! I’m Stefanie, a Montreal-based service designer and écocitoyenne.

For over 14 years, I have helped organizations deliver inclusive, easy-to-use services that improve people’s quality of life.

Who I am

I have spent the last decade or so cultivating a curiosity and an expertise in how and why humans do things.

I studied how people communicate and understand information and how they use and interpret tools like digital interfaces.

As my personal environmental values have solidified over time, I am choosing to redirect my energy towards projects that promote the balance between human needs and the well-being of all that surrounds us.

Personal & Professional Highlights

  • Qualitative Research

    I’ve done research with real humans to find out about their needs, motivations and behaviours.

  • Facilitation & Codesign

    I have brought people together to learn from each other and collaborate on solutions to their challenges.

  • Mapping & Sensemaking

    I’ve visualized complex processes or concepts to better understand and communicate them.

  • Developing New Ways of Doing

    I’ve helped define the new tools, steps or sequences that led to the best outcomes.

  • Collective Gardening

    I’ve been involved in a local community garden for two seasons and have helped with garden tasks as well as member communications.

  • Organic Agriculture

    I’ve volunteered at a local non-profit farm to help plant, maintain and harvest fresh produce.

  • Eco-community Immersion

    I spent two weeks in a recognized eco-community with an educational mission contributing to communal projects.

A glimpse of my work

  • Understanding the habits of regional library patrons

    Drawing insights from new and previous mixed-methods research we helped the BAnQ library internal teams understand key behaviours, motivations and expectations from different types of patrons.

  • Evaluating in-person wayfinding at an archival institution

    Observation and qualitative research at the National Archives building allowed us to identify areas where people got lost, confused or were hesitant about how to proceed. This led to rethinking the physical experience to allow better access to the consultation service.

  • Mapping and improving customer service in eyewear

    This large-scale mandate involved mapping the entirety of the customer experience for a popular eyewear clinic network in order to identify opportunities for improvement. This led to several process improvements and the redesign of a key employee tool.

  • Helping healthcare providers co-create a vision of primary care

    We developed workshops for a healthcare provider cohort to collaboratively identify obstacles to quality primary care. These culminated in a day of in-person co-creation to define key pillars of their vision for a tech-supported healthcare system, that could be communicated to decision-makers.

  • Defining new spaces for community center services

    Through a series of observational studies and collaborative workshops, we developed and illustrated recommendations for community center spaces that would better support current and future services delivered to the members of the community.

  • Understanding information management needs in the public sector

    By diving into the reality of information management within several ministries and organizations, we were able to identify the challenges of the teams charged with implementing these practices and highlight different types of needs to be addressed.